Artoo | Product and Partners
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Capture nuanced details of every interaction with the borrower giving the platform more data about the customer, allowing him / her to be served better.

Manage Distributed Sales Teams

Managing geographically dispersed sales people can be especially challenging without visibility into sales efforts. With Artoo, managers can view daily activities of their sales teams and track their location and route taken when out in the field.

Zoning

 Assign specific work areas to field agents to avoid overlap.

Location Tracking

Track your field agent’s location in real-time

Route Planning

Help field agents plan their tasks and routes for the day, optimizing time and reducing travel costs.

Incentives and Peer Ranking

Motivate teams to boost their productivity by providing visibility into own and peer performance through incentives and comparative peer ranking.

Fraud Prevention

Artoo highlights outliers in the process, thereby providing warning signs of fraud.  For example, we highlight if the loan officer sourced a loan from the borrower’s doorstep or from his own home or if the Credit Officer approved the loan in 5 seconds.

Qualify leads, cross sell, and improve conversion rates

The lead-to-login conversion rate is as low as 2%. Often, a loan officer’s time is wasted on leads that are either not interested or not qualified for a loan. Artoo helps you focus on your most likely leads, save time, and improve conversion rates.

Sales on-the-go

Record and track new leads from anywhere – field or office, mobile or web.

Lead Score

 Assign specific work areas to field agents to avoid overlap.

Repeat Sales:

The easiest and most predictable source of revenue comes from loyal, existing customers. Acquiring a new customer is five to ten times the cost of retaining an existing one, and the average revenue from an existing customer is 67% more than that of a new one. Artoo allows you to closely monitor repeat sales by notifying you of existing customers who become eligible for future loans.

Incentives and Peer Ranking

Motivate teams to boost their productivity by providing visibility into own and peer performance through incentives and comparative peer ranking.

Fraud Prevention

Artoo highlights outliers in the process, thereby providing warning signs of fraud.  For example, we highlight if the loan officer sourced a loan from the borrower’s doorstep or from his own home or if the Credit Officer approved the loan in 5 seconds.

Paperless, error-free, instant customer onboarding

Artoo leverages IndiaStack (eKYC, eSign) and cutting-edge technology (OCR, Image Scanner) to enable paperless, error-free, instant customer onboarding.

eKYC

The Identity and Address of the subscriber are verified electronically through Aadhaar Authentication via Biometrics or an Iris scan. e-KYC service also provides the following data electronically – ID Proof, Address Proof, Date of Birth, Gender, Mobile number and Email address.

eSign

eSign replaces manual paper based signatures by allowing an Aadhaar holder to electronically sign a document anytime, anywhere, and on any device legally in India. eSign service facilitates significant reduction in paper handling costs.

KYC Verification

Verify PAN, Voter ID, Passport and Driving License against the respective government databases and improve the quality of data

OCR

Recognizes and converts text from scanned documents thereby allowing users to simply take images of KYC documents and automatically extract relevant text thereby eliminating scope for data entry errors.

Image Scanning

Scan KYC documents and mark as original, seen and verified on the mobile device itself, thereby eliminating multiple field visits for collection of photocopies of documents.

 

Real-time credit bureau reports

Generate credit bureau reports in the field to immediately assess a borrower’s creditworthiness and qualify an applicant for the next stage of assessment.

Intelligent doorstep credit assessment

Borrower segments with irregular, undocumented income will only become viable as data becomes available. Credit assessment has to therefore start where all the data points are – at the borrower’s doorstep.

Artoo enables capture of rich data (800+ data points) at the borrower’s doorstep and assesses both ability and willingness to repay.  

Cashflow Template

Deskill the traditionally complex process of cashflow assessment and allows for consistent appraisal thereby removing scope for errors. The templates are occupation specific and use a combination of available, derived and market data to determine the borrower’s repayment capacity.

 

Qualitative data

Anecdotal data is gathered by recording observations, such as the quality of inventory, and by conducting reference checks. Behavioural data is gathered by conducting an optional psychometric test of the borrower. This qualitative data is used to assess a borrower’s willingness to pay.

 

Credit Scoring

Our credit scoring methods allow scoring on 140 parameters, including demographic (i.e. age, educational qualification, marital status), financial (disposable income, gross margin), and loan history (i.e. repayment behaviour).

 

Peer Comparison

Motivate teams to boost their productivity by providing visibility into own and peer performance through incentives and comparative peer ranking.

Deviation Matrix

Define deviations to credit policy and the escalation matrix for deviation approvals.  

Approval Limits & custom workflows

Based on predefined approval limits loans will go through a layered credit workflow for final approval.  

 

Monitor your portfolio performance 

In MSME lending, repayments are typically done electronically through ECS / ACH, and payments that do not clear are then collected in cash. Artoo enables you to keep up-to-date with your borrower’s repayment performance and follow up with overdue customers.

Repayment Reminders

Automated reminders are sent to the borrower via SMS prior to his repayment date to remind them to deposit money in their bank account.

Automatic task scheduling

Automatic tasks are created on the Loan Officer’s device to follow up with customers prior to the repayment date to remind them of their due repayment.

Follow-up with overdue customers

Based on PAR bucket a list of overdue customers will populate on the respective individual’s (Loan Officer, Collections Officer) device for follow-up.

 

Maker - Checker model

The individual who collects the payment (i.e. maker) will make an entry on their device and submit the data to the cashier (i.e. checker)  who will do a reconciliation before submitting the data to your backend system.

 

SMS receipt & OTP

On payment of cash an SMS receipt will be sent to the borrower. This receipt will include an OTP that they will enter into the field agent’s device as confirmation of payment. This process acts as a mechanism to prevent agent fraud.

UPI for cashless collections

UPI can be used for cashless collections thereby eliminating scope for fraud and the risk of cash handling in the field.

Analytics

Monitor Loan Performances through a range of Dashboards and Reports and effectively minimize customer bounce rates and defaults.

Hassle-free Integration and Deployment

In order to fulfil your buying objective in its entirety, we have put together a whole product solution along with partners and allies. We take complete responsibility for integration of the different systems a client may be using.

Credit Bureaus

Credit Bureaus

LMS/CBS & CRM

LMS/CBS & CRM

BI Tools

BI Tools

Device and MDM

Device and MDM

We believe that it is important for technology providers to be open to integrating with other systems, rather than perceiving other players as threats, because this is crucial in the creation of an ecosystem of providers where each one can specialize and become even better at what can they do best for the customer.

Why You Should Trust Us

We place a very high value on the trust that our customers place in us, which ensures our constant commitment to compliance. We believe, that in order to best serve our customers, we must be cutting-edge in our technology but also extremely diligent in maintaining compliance.

  • RBI and IDRBT guidelines, i.e. India Data Centres, ISO 27001, VA/PT, monitoring and logging

  • Data privacy requirements laid out in the Indian Information Technology Act, 2000

  • Industry best practices for data ownership and confidentiality of client and borrower data

We hold ourselves to the highest possible standards - 99.5% uptime, 3 variations of our SLA to suit every customer’s needs, and the utmost transparency.

We also understand how business-critical the processes that we digitalize are for our customers. We publish our status and information about any kind of outages on http://status.artoo.in

Understand Artoo’s workflow to see how it enables lead scoring and instant loan qualification, how peer comparison infuses intelligence in credit underwriting, and how collections scoring provides early signs of default.