Artoo | Business Analyst
16290
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Business Analyst

At Artoo, we are driven by the passion to use the power of technology to make financial services accessible to the people who need and deserve them the most, the entrepreneurial poor. These, we believe, are tomorrow’s heroes who will make the greatest difference to the nation.

How will you help us drive the change?

Artoo is developing a mobile and cloud platform that leverages the power of big data for financial institutions who serve small businesses.

The results we’ve delivered for our clients include 500% improvement in productivity, 40% decrease in turn-around-time, and a 45% decrease in customer acquisition cost. Overall, a mind blowing 800% ROI.

So, as Business Analyst at Artoo, you’ll help us in understand our clients better and foster relationships with them through our product offerings and insights.

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Who are we looking at?

You’re someone with 2 – 3 years of Project Management experience in the software industry. You’ve ideally should have worked previously as a business analyst. Experience working on large-scale, business critical software deployments is a huge plus. We’d prefer someone with prior experience in a client-facing role and working in difficult client situations, someone who has successfully managed relationships and expectations in such situation and has worked under tight deadlines.

Preferred Behavioural Skills

  • Passion to work at the intersection of technology and social impact
  • Strong entrepreneurial spirit and the ability to work independently and in ambiguity
  • Professional demeanor and outstanding relationship management skills and the ability to become a trusted advisor to end-user
  • Exhibit a cool presence under pressure
  • Enjoy working with clients and people
  • Thrive on seeing projects to completion
  • Willingness to travel frequently. Average of 1 week in a month
  • Innovative in your problem-solving approaches
  • Intellectually curious

 

As a Business Analyst, you will need to:

  • Manage the end-to-end post sales client engagement process:
    – Understand a client’s needs and effectively communicate how Artoo will meet them
    – Gather business/technical requirements through interview and analysis. Work closely with the Engineering team to implement the solution as per the defined requirements
    – Internally test product to ensure all client requirements are met
    – Assist clients in conducting user acceptance testing
    –  Act as a product expert during user training in the initial rollout and troubleshoot customer issues during implementation
    –  Change management – Work closely with the Client team during the course of their engagement with Artoo to identify enhancement requests and bugs and work with the Engineering team to ensure these are delivered / resolved
    –  Map the hierarchy of decision makers, operation users and political influencers. Set up periodic meetings with all stakeholders and coordinate and invite relevant roles from Artoo. Maintain a pulse of the organization
  • Train and continuously help Artoo’s user support team deliver on-going support
  • Conduct periodic field visits to gather end-user feedback.
  • Function as the voice of the customer and provide internal feedback on how Artoo can better serve our customers
  • Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs
  • Establish a rapport with the Client’s project team and be a trusted advisor
  • Create monthly and quarterly dashboards for the client. Track achievement of client goals – TAT, Risk, Productivity, Adoption

Why us?

Artoo is a fun, inclusive place to work at. As a company we believe that building a great organization is in the end the best strategy. We’re fiercely committed to a core ideology based on deeply shared values of creativity, compassion, authenticity and effectiveness. We welcome you to join us as we solve India’s most pressing problem, poverty, one line of code at a time.

Write to us

In not more than 200 words, tell us why you would want to work at Artoo and mail it to kavita@artoo.in.

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