Artoo | Account Manager
16289
page-template-default,page,page-id-16289,ajax_fade,page_not_loaded,,qode-content-sidebar-responsive,transparent_content,qode-theme-ver-10.0,wpb-js-composer js-comp-ver-5.4.2,vc_responsive

Account Manager

At Artoo, we are driven by the passion to use the power of technology to make financial services accessible to the people who need and deserve them the most, the entrepreneurial poor. These, we believe, are tomorrow’s heroes who will make the greatest difference to the nation.

We are looking for someone with excellent cross-functional management, communication (verbal, written, presentation) and leadership skills. You’re highly flexible and adaptive, able to multi-thread across a number of simultaneous projects and have sharp analytical and problem-solving skills. Proficiency in influencing and negotiation at an executive level is a huge plus. You can anticipate and build contingency plans and handle stressful situations with perseverance and professionalism.

How will you help us drive the change?

Artoo is developing a mobile and cloud platform that leverages the power of big data for financial institutions who serve small businesses.

The results we’ve delivered for our clients include 500% improvement in productivity, 40% decrease in turn-around-time, and a 45% decrease in customer acquisition cost. Overall, a mind blowing 800% ROI.

So, as an Account Manager at Artoo, you’ll help us in delighting clients and foster relationships with them through our product offerings.

IMG_4488

Who are we looking at?

We want to work with someone with a strong history and track record of completing quality projects on time and managing multiple concurrent projects with shared resources. You have extensive and consistent experience of delivering complex projects throughout their life-cycle. At least, 5 – 7 years of Project Management experience, working on large-scale, business critical software deployments. You’re also experienced with providing customer-driven solutions, support or service. You’ve experience managing relationships with internal and external partners. You have some leadership experience and have worked under tight deadlines.

Behavioural Skills

  • Passion to work at the intersection of technology and development with a strong entrepreneurial spirit
  • Professional demeanor and outstanding relationship management skills and the ability to become a trusted advisor to end-user
  • Exhibit a cool presence under pressure
  • Enjoy working with clients and people
  • Thrive on seeing projects to completion
  • Willingness to travel frequently. Average of 10 days in a month
  • Innovative in your problem-solving approaches
  • Intellectually curious

As an Account Manager, you will need to:

  • Pre-Sales

    • Prior to contract closure work closely with the business analysts & sales team to understand client’s requirements and define project scope.
      • Assist the business analyst to perform a comprehensive evaluation of prospective client’s business (will include visits to client’s site & field work)
      • Assist the business analyst to scope requirements and features, estimate implementation schedules and create statement of work (BRD) for new projects.
    • Develop a tentative project plan for new projects
  • Client Engagement
    • Own a portfolio of Financial Institution clients with your primary base in Mumbai or Bangalore.
    • Lead the end-to-end post sales client engagement process.
    •  Implementation:
      • Create project plan for the implementation and ensure that the project runs on track
      • Track key delivery metrics and processes. Clear communication to all key stakeholders of implementation status, issues, risks and effort
        • Periodic status updates and calls within the project team
        • Periodic status updates to internal management team
      • In case of any change in scope, work with a business analyst to update project scope and in turn the timelines and project plan 
    • Testing
      • Internally test product to ensure all functional client requirements are met
      • Assist clients in conducting user acceptance testing
    • Training
      • Take responsibility for the successful launch, which includes points that the customer / lender needs to take care of: team, product, marketing etc.
      • Act as a product expert during user training in the initial rollout
      • Troubleshooting customer issues during implementation
  • Ongoing Engagement
    • Ensure client retention and scale. Be responsible for scaling Artoo within client organizations – scaling to all branches, across all products
    • Conduct quarterly reviews with all stakeholders (CxO level, business heads & project team) to understand the business direction and priorities. Plan Artoo roadmap in line with the envisioned future.
    • Ensure high NPS and CSAT scores
    • Update new product features released from engineering and their business impact. Evangelize these within the client organization
    • Conduct pilots and create opportunities to upsell
    • Change management – Work closely with the Client team during the course of their engagement with Artoo to  identify enhancement requests and work with the Product and Engineering team to ensure these are delivered / resolved
    • Work closely with the support team to understand user feedback and to identify areas of improvement. Serve as a point of escalation on serious support issues.
  • Product
    • Function as the voice of the customer and provide internal feedback on how Artoo can better serve our customers.
    • Work closely with the product team to evaluate business impact of new features and to include them in the product roadmap.
  • People
    • Be on the recruitment panel for Account Managers. Keep the bar high. Recruit and rapidly onboard new team members.

Why us?

Artoo is a fun, inclusive place to work at. As a company we believe that building a great organization is in the end the best strategy. We’re fiercely committed to a core ideology based on deeply shared values of creativity, compassion, authenticity and effectiveness. We welcome you to join us as we solve India’s most pressing problem, poverty, one line of code at a time.

Write to us

In not more than 200 words, tell us why you would want to work at Artoo and mail it to kavita@artoo.in.

img-20160114-wa0064